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"Using DatStat Illume, we can now view aggregate data from various sources and change the tests in real-time, ultimately improving our game success and reducing costs. With DatStat's help, we've developed the gold standard for the usability feedback process."

 - Jun Kim | User Research Engineer | Microsoft

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DatStat Illume Frequently Asked Questions

For your convenience, this is a list of questions frequently asked by customers interested in DatStat products and services. We hope this information helps answer any immediate questions you may have about DatStat Illume.

For a free assessment of your needs or if you have additional questions, please contact us.

General Product Information
What is DatStat Illume?
How does DatStat Illume work?
How is DatStat Illume different from other survey products or services?
How does object-based architecture help my survey design?
Why is DatStat Illume comprised of desktop and web console components?
Is DatStat Illume easy to use?
Do I need to know any programming skills to create surveys in DatStat Illume?
How is the security of my data assured with DatStat Illume?

Features and Capabilities
What is the object repository?
Does DatStat Illume support customization?
Can I create different question types?
Can we create survey templates?
How can I manage respondent access to my surveys?
Can I easily analyze trends across multiple time periods and surveys?
Does DatStat Illume support multiple users with different permissions?
Can I control who can and can’t publish surveys with DatStat Illume?
Does DatStat Illume offer panel management capabilities?
Can I publish reports to non-DatStat Illume users?
What is the DatStat Illume Software Development Kit (SDK)?
Does DatStat Illume support multiple languages?

Purchasing
How is DatStat Illume purchased?
Does DatStat offer upgrade assurance?
Does DatStat host the application or can we host Illume at our facility of choice?
How do we know if we should deploy DatStat Illume on-premise or DatStat-hosted?
Is the DatStat Illume Extranet included with DatStat Illume?
What resources do I need to utilize the DatStat Illume SDK?
What comes with the purchase of the DatStat Illume SDK?
What services are available with DatStat Illume?
Can I outsource the complete research/survey project to DatStat using DatStat Illume?
How long does a typical DatStat Illume deployment take?

System Requirements
For the web console, what browsers does DatStat Illume support?
For the desktop designer, what system requirements are there?
If we choose to deploy DatStat Illume on-premise, what are the server requirements?

 

General Product Information
 

What is DatStat Illume™?
DatStat Illume is the leading software application for online surveys that turns your data into actionable insight through centralized convenience, consistency, customization and control. Use DatStat Illume in your business for product usability, customer satisfaction, employee feedback, market research, and more.
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How does DatStat Illume work?
With a feature-rich desktop designer that allows you to create and manage surveys and survey questions and a real-time web console that offers advanced queries and data export, DatStat Illume facilitates collaboration, insures best practices, and enables data analysis across time, surveys, and groups.
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How is DatStat Illume different from other survey products or services?
Unlike other survey systems that offer a simple WYSIWYG (what you see is what you get) approach, DatStat Illume’s object-based architecture allows system users to dynamically control object logic, style, and behavior at both the survey and system level, which offers more survey flexibility, saves design time and ensures consistency.

Also unlike simple survey tools, DatStat Illume offers more feature functionality, data consistency, survey customization, system control, system and process integration, and advanced reporting and query capabilities. Plus, only DatStat Illume allows you to perform cross-survey and cross-time analysis through a single platform, even with multi-lingual surveys.
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How does object-based architecture help my survey design?
The object-based architecture lays the foundation for DatStat Illume flexibility and allows you to drag-and-drop many elements of your survey for convenience and consistency. DatStat Illume defines a survey as an ordered list of objects. Everything contained within a survey is an object including questions, groups of questions, jumps, multimedia files, and tables. Think of objects as building blocks—you can move and reuse them while maintaining object attributes including conditional logic. This enables fast, flexible survey design regardless of complexity.

The system tracks the history and whereabouts of your objects so changes to objects can be updated in surveys across your system for consistency. With objects, object collections, and the object repository, you save time, ensure data collection cleanliness, and yield more accurate reporting and cross-survey analysis.
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Why is DatStat Illume comprised of desktop and web console components?
DatStat Illume is comprised of the Desktop Survey Console and Web Console which work together to create a centralized online survey system. The Microsoft® Windows-based Survey Console offers more advanced capabilities and convenience while the Web Console offers real-time data access and complex query capabilities which speeds time to reporting and decision making.

With web-based only survey products, customers risk losing survey design work when the application times out and the architecture by nature doesn’t offer as much feature functionality.

The DatStat Illume components take the best of both worlds to deliver a robust and scalable centralized survey application that meets the demanding needs of multi-site, multi-user, multi-time and multi-lingual organizations.
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Is DatStat Illume easy to use?
Yes. DatStat Illume’s survey editor offers step-by-step object creation through a familiar Microsoft® Windows-based interface without the need for programming knowledge. With the survey editor, you can easily control customization, drag-and-drop repository items like questions, create multiple question types, define logic and calculated variables, and create object and question collections. Our customers tell us that it’s easy to create simple to complex surveys through the survey editor.
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Do I need to know any programming skills to create surveys in DatStat Illume?
No. DatStat Illume’s survey editor offers step-by-step object creation through standard user interface conventions of Microsoft® Windows applications without the need for programming knowledge.

Should your organization desire, Illume also allows technical users to perform direct programming at the object level through the optional programmer’s tab. This enables you to further customize the look and feel of your survey by adding customer-defined functionality.
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How is the security of my data assured with DatStat Illume?
DatStat data security meets strict government regulatory compliance. DatStat Illume delivers SSL (Secure Socket Layers) and our secure key is provided by VeriSign. As respondents move through the survey, responses are encrypted for transit between the respondent’s browser and the DatStat server using SSL and 128-bit encryption. DatStat servers also support browsers capable of only 40- and 56-bit encryption as well.

Limited DatStat staff have access to your collected data. The data is stored in secure servers behind a firewall and access to your collected data is limited to your password-enabled, role-based users of DatStat Illume.

DatStat maintains a data center that meets the tough standards of IRBs and HIPAA compliance.  DatStat servers are contained in locked server cabinets in an alarmed building.

Also, survey authentication management helps you implement additional measures of security around your survey data collection by limiting access to your pre-defined audience. Authentication can be accomplished by appending preloaded data in a unique survey URL, assigning a random access code, or asking the participant to enter pre-known data.
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Features and Capabilities

What is the object repository?
Ensure survey-wide consistency with the object repository, a way to store, organize, and manage your survey-level objects and questions—easily save, search and reuse objects and questions across surveys while maintaining usage history and saving time. The repository can be set to restrict publish rights, ensuring designers across your system are presenting the same question the same way and removing any worry that unapproved objects are built into surveys.
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Does DatStat Illume support customization?
DatStat Illume offers many capabilities for survey design customization.  Here are a few of the ways you can customize your surveys.

  Survey-level customization allows you to control the look and feel of your survey, including graphics, colors, personalization, validation, data gathering and object organization which offers flexibility, a better respondent experience, improved response rates, and increased data accuracy.
  Multiple question types allow you to define how you ask the question and gather the question-related data, which enables you to leverage industry standards and your best practices.
  Multimedia objects enable you to upload image, sound, and video files as survey–level objects into a central repository, removing the need to host or reference files.
  Custom end pages allow you to create one or more end pages that automatically appear after users submit their survey based on conditions you specify, allowing you to pipe in information such as results or prize redemption instructions.
  Advanced question logic and calculated variables allow you to create a conversational survey – presenting only relevant objects and questions based on respondent profile, real-time responses, and calculations.

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Can I create different question types?
Yes. With multiple question types, twenty-five question formats—like select one, check all, and text—allow you to define how you ask the question and more importantly gather the question-related data. This enables you to leverage industry standards and your best practices to offer respondents ease-of-use and familiarity that can translate to increased response rates and better results. Plus, your customer-defined data validation ensures data are input in the correct format which gives you better data.
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Can we create survey templates?
Yes. Create survey templates to leverage style, object organization, rules, and validation, and give templates role-based access across your teams. Customer-defined templates reduce survey design time while insuring consistency across your system and among your respondents.
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How can I manage respondent access to my surveys?
With respondent authentication management, you determine whether you want your survey authenticated or un-authenticated; authentication can be accomplished by appending preloaded data in a unique survey URL, assigning a random access code, or asking the participant to enter pre-known data. This offers flexible respondent authentication capabilities including methods to insure single responses, survey completion, and individual analysis over time which translates to better data integrity.
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Can I easily analyze trends across multiple time periods and surveys?
Yes. Unlike other survey solutions, cross-survey and cross-time analysis offers a convenient way to aggregate and segment already collected data in a way that’s meaningful for you, saving you time while giving you more control over the data analysis process—gain actionable insight more quickly and accurately.
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Does DatStat Illume support multiple users with different permissions?
Yes. With twelve role types, you determine which DatStat Illume users have access to what data and what they can do in the system—design, publish, view, email, or manage participants. With a multi-site and multi-user system, roles give you control over survey publishing while ensuring confidentiality and security of the data across the system.
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Can I control who can and can’t publish surveys with DatStat Illume?
Yes. With the multiple role types, you can set which users can publish surveys. Survey designers without publish access can check surveys in while publishers can view checked-in surveys and publish appropriately.
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Does DatStat Illume offer panel management capabilities?
DatStat’s participant management allows import/export of participant lists, including defining custom fields and uploading preloaded respondent data. Data management and reporting allow you to slice and dice the data. The Software Development Kit (SDK) enables additional advanced panel management capabilities and integration with existing databases for seamless participant management.
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Can I publish reports to non-DatStat Illume users?
Yes. The DatStat Extranet offers customers a cost-effective way to securely share project-related reports with an unlimited number of administrator-approved project stakeholders. DatStat Illume users can set up reports to automatically run over time which removes the hassles associated with creating manual reports over and over. This increased flexibility encourages results sharing and increases productivity while maintaining data security.
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What is the DatStat Illume Software Development Kit (SDK)?
Through Illume’s open API, the SDK allows you to easily integrate DatStat Illume into your existing data infrastructure and create additional customization. The SDK exposes a number of areas of the application and database to enable a broad range of custom capabilities for your surveys as well as interactions between the survey data in DatStat Illume and other systems in your environment. Learn more.
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Does DatStat Illume support multiple languages?
Yes. With the Translation Module, translation-enabled Illume works with your third-party translation vendors or in-house translators enabling you to design and run surveys in over 100 languages—launch a single survey with multiple translations and save time on design and analysis.
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Purchasing

How is DatStat Illume purchased?
Customers purchase DatStat Illume based on a licensing model. There is a base price for the Illume product that includes one named user. Additional named users are a separate charge which allows customers to cost-effectively scale Illume within their organization. Discover your purchase options.
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Does DatStat offer upgrade assurance?
Yes. DatStat eases the cost and process for future upgrades with the Annual Upgrade Assurance (AUA) plan.  This annual fee is part of the DatStat Support offering and includes all future releases of the product ensuring your organization receives all product upgrades, upgrade training and support.
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Does DatStat host the application or can we host Illume at our facility of choice?
DatStat Illume can be purchased for your organization one of three ways: on-premise at your facility of choice, hosted by DatStat, or hosted and managed by DatStat. Plus our installation experts are available for a seamless hosted or on-premise deployment.

  On-premise: Onsite deployment is available for organizations that have strict software implementation requirements and need to host and manage Illume at a facility of your choice.
  Hosted: When timing is critical and IT resources scarce, DatStat will setup, install, and host your Illume application on our secured servers. Your organization’s Illume-related information resides in its own contained environment and is managed by your system users.
  Outsourced: For immediate or ongoing needs, DatStat Illume is DatStat hosted and DatStat managed. Our Client Services team becomes your research partner. They bring their research background and best practices to design and manage your DatStat Illume surveys and assessments, quickly solving your needs. Learn more.

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How do we know if we should deploy DatStat Illume on-premise or DatStat-hosted?
There is no hard and fast answer to this question but here are some details that could help you think about which option is best for your organization.

Considerations On-premise Hosted
IT Staff available for implementation + maintenance X  
Software purchase requirements mandate all systems reside behind organization firewall X  
Purchasing DatStat Illume SDK X  
Fast timeframe for go-live   X
Third-party assurance of anonymity   X

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Is the DatStat Illume Extranet included with DatStat Illume?
Yes. The DatStat Extranet is a free plug-in that works with DatStat Illume to extend the capabilities of Illume to an unlimited number of DatStat Extranet users. For organizations who share data with multiple internal and external project stakeholders outside the DatStat Illume system, the DatStat Extranet is a very secure and efficient way to facilitate data sharing.

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What resources do I need to utilize the DatStat Illume SDK?
The DatStat Illume SDK is well-suited for organizations that have data integration and advanced customization needs, in-house IT resources, access to qualified .NET or C# developers, and a longer go-live timeframe.
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What comes with the purchase of the DatStat Illume SDK?
The SDK comes with technical information including sample code designed to aid your developers in creating your custom specifications for DatStat Illume and up to 15 hours of technical support direct with DatStat engineers. Annual SDK support costs include an additional 10 hours of technical support for seamless ongoing maintenance and additional customizations.
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What services are available with DatStat Illume?
At the core of DatStat, we believe our success comes through our customer’s success therefore, we offer a variety of customer services designed to maximize your DatStat Illume investment. Our services include installation and deployment, training, customer support, and client services. For more details on DatStat services, please click here.
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Can I outsource the complete research/survey project to DatStat using DatStat Illume?
Yes. For organizations that need a fast turnaround on research projects, don’t have the necessary resources in-house, or want to try DatStat Illume as proof of concept, DatStat offers outsourced service options. Depending on your needs, our outsourced research offerings can include project consultation, Illume setup, survey design, project management, advanced market research consulting, and participant and email management. Plus, you can be trained on data analysis so you can access, analyze, and export data real-time. Learn more.
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How long does a typical DatStat Illume deployment take?
Depending on your deployment option, time to go-live varies. Our fastest purchase option, outsourced, can have you live with surveys in 4-8 weeks. For customer premise and DatStat-hosted Illume purchases, go-live ranges from 5-10 weeks depending on deployment option and organizational-readiness and does not include surveys. For more information, please see our purchase options.
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System Requirements

For the web console, what browsers does DatStat Illume support?
The supported web browsers for DatStat Illume web console is Microsoft® Internet Explorer version 6.0 or higher and Mozilla Firefox version 1.5.
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For the desktop designer, what system requirements are there?
To install the DatStat Illume desktop survey console, your named users’ computers just have the following minimum requirements:

800 Mhz Pentium III Processor
256 MB RAM
Windows 2k or XP

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If we choose to deploy DatStat Illume on-premise, what are the server requirements?
For detailed information regarding on-premise deployment requirements, please contact us.
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