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"Working with DatStat has cut data management costs, reduced missing data to near zero, and enabled us to make better clinical and research decisions using clean, real-time feedback.”

- Dr. Steven Hollon | Professor, Department of Psychology | Vanderbilt University

Illume for Business
Illume for Scientific Research

DatStat Illume Frequently Asked Questions
 

For your convenience, this is a list of questions frequently asked by customers interested in DatStat products and services. We hope this information helps answer any immediate questions you may have about DatStat Illume.

For a complete assessment of your needs or if you have additional questions, please contact us.

General Product Information
What is DatStat Illume?
How does DatStat Illume work?
How is DatStat Illume different from other survey products or services?
How does object-based architecture help my survey design?
Why is DatStat Illume comprised of desktop and web console components?
Is DatStat Illume easy to use?
How is the security of my data assured with DatStat Illume?
Do I need to know any programming skills to create surveys in DatStat Illume?
Can DatStat Illume be used for scientific research?

Features and Capabilities
What is the object repository?
Does DatStat Illume support customization?
Can I create different question types?
Can we create survey templates?
How can I manage respondent access to my assessments?
Can I easily analyze data across multiple time periods and surveys?
Does DatStat Illume support multiple users with different permissions?
Can I control who can and can’t publish surveys with DatStat Illume?
Does DatStat Illume offer panel management capabilities?
Can I perform onsite interviews with individual respondents if I have no access to the Internet?
Can I do data entry, or double data entry?
Can I publish reports to non-DatStat Illume users?
What is the DatStat Illume Software Development Kit (SDK)?
Does DatStat Illume support multiple languages?

Purchasing
How is DatStat Illume purchased?
Does DatStat offer upgrade assurance?
Does DatStat host the application or can we host Illume at our facility of choice?
How do we know if we should deploy DatStat Illume on-premise or DatStat-hosted?
Is the DatStat Illume Extranet included with DatStat Illume?
What resources do I need to utilize the DatStat Illume SDK?
What comes with the purchase of the DatStat Illume SDK?
What services are available with DatStat Illume?
Can I outsource the complete research/survey project to DatStat using DatStat Illume?
How long does a typical DatStat Illume deployment take?

System Requirements
For the web console, what browsers does DatStat Illume support?
For the desktop designer, what system requirements are there?
If we choose to deploy DatStat Illume on-premise, what are the server requirements?

 

 
General Product Information
 

What is DatStat Illume?
DatStat Illume is the leading software application for online data collection and management that turns your data into actionable insight through centralized convenience, consistency, customization and control. Use DatStat Illume for your scientific research projects that require minimum staff time, clean data collection, and secure data management.
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How does DatStat Illume work?
With a feature-rich desktop designer that allows you to create and manage assessments and questions and a real-time web console that offers advanced queries and data export, DatStat Illume enables members from your DatStat Illume system to collaborate, leverage questions and templates, and analyze data across groups.
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How is DatStat Illume different from other survey products or services?
Unlike other systems that offer a simple WYSIWYG (what you see is what you get) approach, DatStat Illume’s object-oriented architecture allows system users to dynamically control object logic, style, and behavior at both the survey and system level, which offers more survey flexibility, saves design time and ensures consistency. Also, unlike simple survey tools, DatStat Illume offers more feature functionality, data consistency, survey customization, system control, and advanced reporting and query capabilities.
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How does object-oriented architecture help my survey design?
The object-oriented architecture lays the foundation for DatStat Illume flexibility and allows you to drag-and-drop many elements of your survey for convenience and consistency. Objects are questions, groups of questions, multimedia files, page breaks, and tables—anything you can create and apply logic or style to within your survey. Think of objects as building blocks, you can move and reuse them while maintaining your customer-defined parameters.

The system tracks the history and whereabouts of your objects so changes to objects can be updated in surveys across your system for consistency. With objects, object collections, and the object repository, you save time, ensure data collection cleanliness, and yield more accurate reporting and cross-survey analysis.
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Why is DatStat Illume comprised of desktop and web console components?
DatStat Illume is comprised of the Desktop Survey Console and Web Console which work together to create a centralized online survey system. The Microsoft® Windows-based survey console offers more advanced capabilities and convenience while the Web Console offers real-time data access and complex query capabilities which speeds time to reporting and decision making.

With web-based only survey products, customers risk losing survey design work when the application times out and the architecture by nature doesn’t offer as much feature functionality.

The DatStat Illume components take the best of both worlds to deliver a robust and scalable centralized survey application that meets the demanding needs of multi-site, multi-user, and multi-lingual organizations.
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Is DatStat Illume easy to use?
Yes. DatStat Illume’s survey editor offers step-by-step object creation through standard user interface conventions of Microsoft® Windows applications without the need for programming knowledge. With the survey editor, you can easily control object customization, drag-and-drop object repository items, create multiple question types, define logic and calculated variables, and create object collections.  Our customers tell us that it’s easy to create simple to complex assessments through the survey editor.
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How is the security of my data assured with DatStat Illume?
DatStat data security meets strict government regulatory compliance. DatStat Illume delivers SSL (Secure Socket Layers) and our secure key is provided by VeriSign. As respondents move through the assessment, responses are encrypted for transit between the respondent’s browser and the DatStat server using SSL and 128-bit encryption. DatStat servers also support browsers capable of only 40- and 56-bit encryption as well.

Limited DatStat staff have access to your collected data. The data is stored in secure servers behind a firewall and access to your collected data is limited to your password-enabled users of DatStat Illume.

DatStat servers are contained in locked server cabinets in an alarmed building.

Also, survey authentication management helps you implement additional measures of security around your survey data collection by limiting access to your pre-defined audience. Authentication can be accomplished by appending preloaded data in a unique survey URL, assigning a random access code, or asking the respondent to enter pre-known data.
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Do I need to know any programming skills to create surveys in DatStat Illume?
No. DatStat Illume’s survey editor offers step-by-step object creation through standard user interface conventions of Microsoft® Windows applications without the need for programming knowledge.

Should your organization desire, Illume also offers an optional programmer’s tab available during object creation that allows technical users to perform direct programming at the object level. This enables you to further customize the look and feel of your survey by adding customer-defined functionality.
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Can DatStat Illume be used for scientific research?
Yes. Many of our customers utilize DatStat Illume to help facilitate scientific research or healthcare projects. DatStat Illume was founded on strict research methodology, data collection and security needs. Also, our understanding of human subjects protection, IRB, DSMB, and HIPAA issues, our experience working with these types of regulatory boards, and our data security practices make DatStat the right technology partner for the scientific community.
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Features and Capabilities
 

What is the object repository?
Ensure survey-wide consistency with the object repository, a way to store, organize, and manage your survey-level objects and questions—easily save, search and re-use objects across surveys while maintaining object usage history and saving time. The repository can be set to restrict publish rights which ensures survey designers across your system are presenting the same question the same way and removes any worry that unapproved objects are built into surveys.
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Does DatStat Illume support customization?
DatStat Illume offers many capabilities for survey and assessment design customization.  Here are a few of the ways you can customize your surveys or assessments.

  Survey-level customization allows you to control the look and feel of your survey, including graphics, colors, personalization, validation, data gathering and object organization which offers flexibility, a better respondent experience, improved response rates, and increased data accuracy.
  Multiple question types allow you to define how you ask the question and gather the question-related data, which enables you to leverage industry standards and your best practices.
  Multimedia objects enable you to upload image, sound, and video files as survey–level objects into a central repository, removing the need to host or reference files.
  Custom end pages allow you to create one or more end pages that automatically appear after users submit their survey based on conditions you specify, allowing you to pipe in information such as results or prize redemption instructions.
  Advanced question logic and calculated variables allow you to create a conversational survey – presenting only relevant objects and questions based on respondent profile, real-time responses, and calculations.

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Can I create different question types?
Yes. With multiple question types, twenty-five question formats—like select one, check all, and text—allow you to define how you ask the question and gather the question-related data. This enables you to leverage industry standards and your best practices to offer respondents ease-of-use and familiarity that can translate to increased response rates and better results. Plus, your customer-defined data validation ensures data are input in the correct format which gives you cleaner data.
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Can we create survey templates?
Yes. Create templates to leverage style, object and question organization, rules, and validation, and give templates role-based access across your teams. Customer-defined templates reduce survey design time while insuring consistency across your system and among your respondents.
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How can I manage respondent access to my assessments?
With respondent authentication management, you determine whether you want your survey authenticated or un-authenticated; authentication can be accomplished by appending preloaded data in a unique survey URL, assigning a unique access code, or asking the respondent to enter pre-known data. This offers flexible respondent authentication capabilities including methods to insure single responses, survey completion, and individual analysis over time which translates to better data integrity.
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Can I easily analyze data across multiple time periods and surveys?
Yes. Unlike other survey solutions, cross-survey and cross-time analysis offers a convenient way to aggregate and segment already collected data in a way that’s meaningful for you, saving you time while giving you more control over the data analysis process—gain actionable insight more quickly and accurately.
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Does DatStat Illume support multiple users with different permissions?
Yes. With twelve role types, you determine which DatStat Illume users have access to what data and what they can do in the system—design, publish, view, email, or manage participants. With a multi-site and multi-user system, roles give you control over survey publishing while ensuring confidentiality and security of the data across the system.
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Can I control who can and can’t publish surveys with DatStat Illume?
Yes. With the multiple role types, you can set which users can publish surveys. Survey designers without publish access can check surveys in while publishers can view checked-in surveys and publish appropriately.
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Does DatStat Illume offer panel management capabilities?
DatStat’s participant management allows import/export of participant lists, including defining custom fields and uploading preloaded respondent data. Data management and reporting allow you to slice and dice the data. The Software Development Kit (SDK) enables additional advanced panel management capabilities and integration with existing databases for seamless participant management.
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Can I perform onsite interviews with individual respondents if I have no access to the Internet?
Yes. There are a number of options available to researchers when Internet accessibility is minimal.  One option is to use a laptop with a wireless card through your mobile carrier to obtain an Internet connection. This method has been used successfully by DatStat customers.  Another option is to collect data in a multi-method format with data gathered on paper when the internet is not available.  These data can then be entered into the Illume survey, still benefiting from Illume’s real-time validations and data checking capabilities. A code for “paper entry” can be inserted into the database to allow for comparisons between methods.
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Can I do data entry, or double data entry?
Yes. Sometimes it is just not possible to collect all of your data via the Internet.  In those circumstances, DatStat Illume can serve as a data entry mechanism. Advantages include real-time validations to ensure data are of the correct type and format, and immediate access to the data via the Web Console. In addition, Illume can be configured for double data entry, such that inconsistencies between entries are flagged for correction. 
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Can I publish reports to non-DatStat Illume users?
Yes. The DatStat Extranet offers customers a cost-effective way to securely share project-related reports with an unlimited number of administrator-approved project stakeholders. DatStat Illume users can set up reports to automatically run over time which removes the hassles associated with creating manual reports over and over. This increased flexibility encourages results sharing and increases productivity while maintaining data security.
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What is the DatStat Illume Software Development Kit (SDK)?
Through Illume’s open API, the SDK allows you to easily integrate DatStat Illume into your existing data infrastructure and create additional customization. The SDK exposes a number of areas of the application and database to enable a broad range of custom capabilities for your surveys as well as interactions between the survey data in DatStat Illume and other systems in your environment.
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Does DatStat Illume support multiple languages?
Yes. With the Translation Module, translation-enabled Illume works with your third-party translation vendors or in-house translators enabling you to design and run surveys in over 100 languages—launch a single survey with multiple translations and save time on design and analysis. Translated assessments help you reach your entire audience and ensure more accurate responses from those whom English is not their first language.
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Purchasing

How is DatStat Illume purchased?
Customers purchase DatStat Illume based on a licensing model. There is a base price for the Illume product that includes one named user. Additional named users are a separate charge which allows customers to cost-effectively scale Illume within their organization. Click here for purchase options
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Does DatStat offer upgrade assurance?
Yes. DatStat eases the cost and process for future upgrades with the Annual Upgrade Assurance (AUA) plan.  This annual fee is part of the DatStat Support offering and includes all future releases of the product ensuring your organization receives all product upgrades, upgrade training and support. 
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Does DatStat host the application or can we host Illume at our facility of choice?
DatStat Illume can be purchased for your organization one of three ways: on-premise at your facility of choice, hosted by DatStat, or hosted and managed by DatStat.  Plus our installation experts are available for a seamless hosted or on-premise deployment.

  On-premise: Onsite deployment is available for organizations that have strict software implementation requirements and need to host and manage Illume at a facility of your choice.
  Hosted: When timing is critical and IT resources scarce, DatStat will setup, install, and host your Illume application on our secured servers. Your organization’s Illume-related information resides in its own contained environment and is managed by your system users.
  Outsourced: For immediate or ongoing needs, DatStat Illume is DatStat hosted and DatStat managed. Our Client Services team becomes your research partner. They bring their research background and best practices to design and manage your DatStat Illume surveys and assessments, quickly solving your needs. Learn more.

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How do we know if we should deploy DatStat Illume on-premise or DatStat-hosted?
There is no hard and fast answer to this question but here are some details that could help you think about which option is best for your organization.

 
Considerations
On-premise
DatStat-Hosted
Qualified IT Staff available for implementation + maintenance
X
Software purchase requirements mandate all systems reside behind organization firewall
X
Purchase of SDK add-on
X
Expedited launch timeframe
X
Third-party assurance of anonymity
X
 

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Is the DatStat Illume Extranet included with DatStat Illume?
Yes. The DatStat Extranet is a free plug-in that works with DatStat Illume to extend the capabilities of Illume to an unlimited number of DatStat Extranet users. For organizations who share data with multiple internal and external project stakeholders outside the DatStat Illume system, the DatStat Extranet is a very secure and efficient way to facilitate data sharing.

What resources do I need to utilize the DatStat Illume SDK?
The DatStat Illume SDK is well-suited for organizations that have data integration and advanced customization needs, in-house IT resources, access to .NET or C# developers, and a longer go-live timeframe.
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What comes with the purchase of the DatStat Illume SDK?
The SDK comes with technical information including sample code designed to aid your developers in creating your custom specifications for DatStat Illume and up to 15 hours of technical support direct with DatStat engineers. Annual SDK support costs include an additional 10 hours of technical support for seamless ongoing maintenance and additional customizations.
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What services are available with DatStat Illume?
At the core of DatStat, we believe our success comes through our customer’s success therefore, we offer a variety of customer services designed to maximize your DatStat Illume investment. Our services include installation and deployment, training, customer support, and client services. Please visit DatStat Services for more details.
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Can I outsource the complete research/survey project to DatStat using DatStat Illume?
Yes. For organizations that need a fast turnaround on research projects, don’t have the necessary resources in-house, or want to try DatStat Illume as proof of concept, DatStat offers an outsourced purchase option. Depending on your needs, our outsourced research solution can include project consultation, Illume setup, survey design, project management, advanced market research consulting, and participant and email management. Plus, you are trained on data analysis so you can access, analyze, and export data real-time.
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How long does a typical DatStat Illume deployment take?
Depending on your deployment option, time to go-live varies. Our fastest purchase option, outsourced, can have you live with surveys in 4-8 weeks. For customer premise and DatStat-hosted Illume purchases, go-live ranges from 5-10 weeks depending on deployment option and organizational-readiness and does not include surveys. For more information, please see our purchase options.
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System Requirements
 

For the web console, what browsers does DatStat Illume support?
The supported web browsers for DatStat Illume web console is Microsoft® Internet Explorer version 6.0 or higher and Mozilla Firefox version 1.5.
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For the desktop designer, what system requirements are there?
To install the DatStat Illume desktop survey console, your named users’ computers just have the following minimum requirements:

800 Mhz Pentium III Processor
256 MB RAM
Windows 2k or XP

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If we choose to deploy DatStat Illume on-premise, what are the server requirements?
For detailed information regarding on-premise deployment requirements, please contact us.
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