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"DatStat
helped us improve the research cycle and ultimately
our results—we created a dynamic survey, shortened
the time to results from 6 months to 1 day, and increased
data integrity."
-
Kris Bennet, Planner, Tompkins County Services Department
Noted by our customers as “Herculean customer support,” DatStat
Customer Support insures the ongoing success of your
Illume implementation and use. From research best practices,
to product trouble-shooting, we respond fast to keep
you running.
Customer
care portal – 24x7 customer support
Self-service solution library –
save time and instantly get answers to your questions
through hundreds of well-indexed customer solutions—all
based on real customer scenarios.
Submit and track inquiries
– get fast responses by submitting, tracking and
making comments to customer care requests, our system
prioritizes and routes your request to the right DatStat
staff.
Live support
Expert support staff is
available during regular business hours for quick customer
care response and general DatStat Illume assistance.
Live support is prioritized
for customers with customer portal inquiries.
Current customers
looking for customer care, please click
here.
