Patient Experience & Surgical Quality: Ambulatory Survey Centers
The importance of an effective system for measuring patient experience is increasing every day. From certification requirements to compensation – patient experience is often seen as a core element of quality. Implementing an effective solution that enables you to systematically capture patient experience and monitor facility-level surgical care quality indicators is good for your patients and it is good for your business.
DatStat provides a state-of-the art, real-time data capture solution that enables you to streamline data collection and review and improve performance on an ongoing basis. The key components of DatStat’s system consist of:
- Patient Experience: patient experience surveys provide actionable feedback on what patients did or did not experience during their surgical care visit. Unlike patient satisfaction scores which provide information on levels of satisfaction and do not always provide insight on what specific actions are needed to achieve improvement, patient experience surveys elicit feedback on what the patient did or did not experience before, during and after their care. We know patients who have a better care experience have better outcomes and collecting this information will help ensure you are providing the best quality care possible.
- Facility-level Qualtiy Measures: enable your organization to monitor six industry standard key measures. DatStat’s advanced technology supports easy data entry and automated reminders if these measures are not recorded within a specified timeframe.
- Standardized Reports: DatStat’s web-based platform makes data available to you in real-time. Authorized users can access DatStat’s reporting portal to view summaries of patient experience and quality outcomes, putting the tools that you need for improvement right at your fingertips.
State-of-the-art Technology: DatStat’s technology for measuring quality and patient experience are unsurpassed and will change the way you interact with your patients. Advantages of the DatStat system include:
- Better quality data – we use standardized measures for Ambulatory Surgical Centers that produce reliable and meaningful results.
- Timely data – paper systems do not provide timely feedback and they cannot generate automatic alerts for follow-up. With DatStat, your data is immediately available for viewing and reporting.
- Patient-friendly – DatStat’s superior technology produces engaging, patient-friendly questionnaires that communicate the value you place on patient communication.
- Patient-driven – Improved response by allowing patients to indicate their preferred mode for responding and automate email invitations and reminders to web-based questionnaires.
- Better reporting – Real-time standardized reports provide you with instant access, at the patient- and facility- level.
